Question 1

How long does delivery take?

Accepted Answer

Order shipped within 24-48 working hours. Standard delivery in mainland France: 2-5 working days, free from €69. Belgium, Switzerland, Luxembourg, Germany: 3-7 working days.

Question 2

Is this watch authentic and new?

Accepted Answer

100% authentic and new. Each watch comes from official end-of-series collections or authorized European distributors. Delivered in its original box with the international manufacturer warranty.

Question 3

What is the warranty?

Accepted Answer

2-year international manufacturer warranty included. It covers manufacturing defects in the movement. Our customer service handles the whole process with the brand.

Question 4

Can I return or exchange my order?

Accepted Answer

Yes, you have 14 days to change your mind from receipt, no justification needed. The item must be new, unused, in its original packaging. Easy return via your customer account.

Question 5

How do I adjust the strap to my wrist?

Accepted Answer

For metal bracelets, any watchmaker can remove links in minutes. Leather and silicone straps have multiple adjustment holes. A full guide is available in our maintenance guide section.

Question 6

What payment methods do you accept?

Accepted Answer

Credit card (Visa, Mastercard, CB), PayPal, Klarna (pay in 3 or 4 interest-free installments). All payments secured by Stripe, PCI DSS standard.

Swarovski Dancing Swan necklace swan pendant in rhodium-plated metal

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